Returns & Exchanges
At Florence, we want you to love every piece you wear; if you are not completely satisfied, we offer a 30-day window for returns and exchanges on all unworn items. Our process is designed to be as seamless as our silhouettes, ensuring you can shop with absolute confidence.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.
Ship It Back
Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects your return, a refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing